We process all eligible refunds within 5–7 business days to the original payment method.
1. Cancellations
Before pickup
If you cancel a confirmed booking before your shipment has been collected at the airport desk, you are entitled to a full refund of the freight charges paid. To cancel, contact us immediately on WhatsApp at +91-89763-23555 or email corporate@parcelgoglobal.com with your AWB number.
After pickup
Once a shipment has been accepted and an AWB has been issued, cancellation is not possible. The freight charges are non-refundable after pickup as the shipment enters the air network immediately.
2. Refund eligibility
Refunds are applicable in the following circumstances:
- Service failure: ParcelGo fails to deliver within the committed timeframe (same day by 21:00 hrs / next day before 12:00 noon) due to reasons within our control
- Pre-pickup cancellation: Booking cancelled before shipment is collected at the desk
- Duplicate payment: Customer charged more than once for the same booking
- Service unavailability: ParcelGo is unable to provide the booked service due to operational reasons
3. Non-refundable situations
Refunds will not be issued in the following cases:
- Delay caused by incorrect or incomplete address provided by the sender
- Delay caused by recipient unavailability or refusal of delivery
- Delay caused by force majeure events (weather, strikes, airport closures, government action)
- Shipments containing prohibited or restricted items
- After-pickup cancellation requests
- Claims submitted after the 24-hour claim window
4. Refund process
- Submit a refund request to corporate@parcelgoglobal.com with your AWB number, reason for refund, and payment reference
- Our team will review your request within 2 business days
- Approved refunds are processed within 5–7 business days to the original payment method
- Razorpay refunds may take an additional 2–3 business days to reflect in your account depending on your bank
- Cash payments are refunded via bank transfer (NEFT/IMPS) — please provide your account details when raising the request
5. GST on refunds
Where a refund is issued for a service not rendered, GST paid will also be refunded. Where a partial refund is issued, GST will be adjusted proportionally.
6. Contact for refunds
Email: corporate@parcelgoglobal.com
WhatsApp: +91-89763-23555
Please have your AWB number ready when contacting us.
Neelam Integrated Business Solutions Pvt. Ltd. · CIN: U53200MH2025PTC439250 · GST: 27AAKCN1388D1ZC